Return & Refund Policy

Effective Date: August 17, 2024

1. Cancellation and Refund Policy

• Cancellation: If you need to cancel your booking, please notify us as soon as possible. Our cancellation policy is as follows
  • Cancellations made 48 HOURS before your arrival: [100%]
  • Cancellations made 48 HOURS After your arrival: [75%]
  • Note – Cancellation refunds will be processed within 20 business days.
• No-Shows: If you fail to arrive at the property without notifying us, we will charge you the full booking amount.
• Force Majeure: In the event of a force majeure event (e.g., natural disaster, pandemic), we may be unable to provide the services you booked. In such cases, we will offer you a refund or alternative accommodations, as appropriate.

2. Refunds

• Refunds will be processed within [Number] business days of your cancellation request.
• Refunds will be issued to the original payment method used to make the booking.

3. Changes to Your Booking

• You may request to modify your booking, subject to availability and additional fees.
• Please contact us at least 3-10 days in advance to request a change to your booking.

4. Complaints

• If you have any complaints about your stay, please notify us immediately.
• We will do our best to resolve any issues promptly.

5. Governing Law

This Return and Refund Policy shall be governed by and construed in accordance with the laws of the State of Maharashtra, India, without giving effect to any principles of conflicts of law.  

6. Contact Us

If you have any questions about this Privacy Policy, please contact us by email at support@goaluxurious.com or by using the contact form on our Website.
Grievance Officer
Mr. Dheeraj A. Bari
Email: support@goaluxurious.com
Phone: +91 79772 65548
Address: Near Poshak Mall, Pilarane, Bardez, Goa, India – 403521